Refund policy
Last updated: March 8, 2026
At Revora Recovery, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. If youre not 100% satisfied with your purchase, we're here to help with easy returns and refunds.
Return Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase or order number is required
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons if they have been opened or used.
Return Process
To initiate a return, please contact us at:
support@revorarecovery.store
Please include:
-Your order number
-Your full name
-The reason for your return
Our support team will provide instructions on how to return your item.
Return Shipping Cost
Customers are responsible for return shipping unless the return is due to a store error or defective item. We will send the return shipping address and recommend using a traceable method.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@revorarecovery.store with photos of the issue so we can resolve the problem quickly.
Late or Missing Refunds
If you haven’t received a refund yet:
1) Check your bank account again
2) Contact your credit card provider
3) Contact your bank as processing times may vary
If you still have not received your refund, please contact us at support@revorarecovery.store
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: support@revorarecovery.store
Business Name: Revora Recovery
Phone Number: +64 20 4153 1106
Address: 19 Glenalmond Road, Mount Eden, Auckland, 1024, NZ
NZBN: 9429053727558